• Share any physical or behavioural considerations during the pre-groom consultation.

• Bring any vet-prescribed products your cat may need.

• Liquid treats may be used — let us know of any dietary needs or sensitivities.

• You’re welcome to stay if your cat is more comfortable with your presence.

An important note:

For all's health and safety, the studio can only groom cats currently free from fleas & mites, and ringworms. Schedule a free video consult with us for guidance if you're unsure to prevent a wasted trip.

Thank you for arriving on time! As another session may be in progress, please arrive no earlier than 10 minutes before your appointment so your cat has space to settle.

Running late? We understand delays happen. There's a 15-minute grace period. Beyond this, we may adjust the session to keep things calm for your cat. Omitted services will not be charged.

Once your cat is ready, we recommend picking them up within 30 minutes so they can head home and decompress in a familiar space, rather than staying longer in a shared environment.

Check through the groom and let the team knows if anything needs a little extra attention. Ask away about the session too!