Care that Meets Your Cat
Understanding the Cat’s Experience
Some cats come to us misread as “difficult,” when they're simply communicating an experience that moves beyond what they can handle.
Meeting Your Cat Where They Are
Guided by feline behaviour principles and a deep respect for cats, care adapts to your cat’s capacity, creating calmer, more predictable care without force.
What to Expect
-
Understanding the Whole Cat
Every cat is understood as an individual. Physical needs, emotional thresholds, and your preferences as a guardian all inform an evolving care plan that stays responsive as your cat grows and changes.
-
Mindfully Scheduled Sessions
Appointments intentionally spaced and paced, not volume-driven.
Time is built in for decompression, transitions, and recovery, so grooming stays calm, focused, and predictable. -
Behaviour-led Grooming Care
Handling and pacing follow your cat's signals, not a fixed routine.
Science-informed strategies allow grooming to adapt in real time, supporting comfort and cooperation without force. -
Care That Includes You
Guardians are kept informed and met without judgement.
Care here is a shared understanding of your cat's needs, not something that happens behind closed doors.
For Cats Who Have Struggled Before
Caring with Heart and Science
Often, a cat's history with grooming has pushed past what they could handle.
With a team of Fear Free Certified® Professionals committed to respect space and pace, care can gradually feel safer.
No longer crouches in fear throughout grooming
Truffle had long been labelled ‘aggressive’ at other places. At Hey Good Cat, he was never judged or rushed. Sessions are calmly paced, and breaks are given when he needs them. Across sessions, I’ve seen gradual progress. He is still cautious, but no longer crouches in fear throughout grooming.
Nur Shahidah (Truffle and Waffle's guardian)
Services & Rates
Basic Essentials Groom
Nail trim, ears & eyes cleaning, sanitary shave, bath & fluff, finish with a thorough comb-through.
(If haircut is required, refer to Add-on Services.)
Domestic Short-Haired
< 5kg — $110
≥ 5kg — $135
All Other Coats
*Rates stated are onwards depending on individual cat's size, coat length & density.
Size 01 — $135* (e.g. British Shorthairs, Scottish Folds, Exotics, Domestic Long-haired, etc.)
Size 02 — $150* (e.g. Ragdolls, Siberians, Norwegian Forest Cat, Persians, etc.)
Size 03 — $165* (e.g. Maine Coons)
Add-on Services to Basic Essentials Groom
Haircut
Lion / Comb Cut — $65
Full Scissor Cut — $85
Parts Trim
Face Trim — $25
1/2 Belly Shave — $20
Belly Shave — $25
Toe Tuft Trim — $20
Underpaw Shave — $15
Ruff / Butt / Tail Trim — $25
Hygiene
Toothbrushing — $15
De-shedding
$25 onwards based on volume
Mats & Tangles
Mat Removal — $25 onwards based on volume
Surcharges applies for severe mat:
>50% matted — +$60
>70% matted — +$120
À La Carte Services
Standalone services or as Capacity-based sessions
Groom & Go — $75
Nail trim, ears cleaning, underpaw shave & sanitary shave.
Bath & Fluff
< 5kg — $90
≥ 5kg — $115
Haircut Only
Lion / Comb Cut — $130
Full Scissor Cut — $175
Parts Trim
Face Trim — $35
1/2 Belly Shave — $25
Belly Shave — $30
Toe Tuft Trim — $30
Underpaw Shave — $25
Ruff / Butt / Tail Trim — $30
Hygiene
Nail Trim — $30
Ears Cleaning — $30
Sanitary Shave — $30
Toothbrushing — $20
De-shedding
$25 onwards based on volume
Mats & Tangles
Mat Removal — $25 onwards based on volume
Surcharges applies for severe mat:
>50% matted — +$60
>70% matted — +$120
Victory Visits
30 mins session — $15
A brief, structured session for gradual, positive acclimatisation to space, people, setup.
Session fee is credited toward a grooming appointment.
Session fee is credited toward any following grooming appointment.
Health & Safety Notice
To safeguard the wellbeing of all cats in our care, grooming cannot proceed if ticks, fleas, mites, or contagious skin conditions (such as ringworm) are present. If unsure, a complimentary video assessment may be arranged.
A Gentler Way to Begin
Victory Visits
A low-pressure, structured session to build positive associations with the grooming experience — before any grooming takes place.
For kittens or cats not yet comfortable with grooming, gradual care builds predictability and ease over time.
Frequently Asked Questions
What if my cat has been labelled "aggressive" before?
Cats are often described as “aggressive” when they are frightened, in pain, or overwhelmed. These responses are forms of communication.
We approach each cat by first understanding what may be contributing to their reaction. Sessions are paced carefully, with close attention to signals, environment, and handling. Hygiene priorities are balanced with your cat’s capacity, and in some cases, progress may unfold over multiple visits.
You will not be judged for your cat’s behaviour. Our role is to create conditions where grooming feels safer and more predictable over time. Victory Visits are available for cats who need a more gradual re-introduction to grooming procedures.
Will grooming be completely stress-free?
Every cat experiences grooming differently. Some settle quickly, while others need a slower, more gradual approach.
We pay close attention to early signals and adjust pace, handling, and session structure before your cat becomes overwhelmed. Sessions are shaped around your cat’s boundaries and capacity rather than pushing for completion. When your cat shows readiness, we use preferred reinforcers to build positive associations and support steady progress over time.
Because grooming is still a handling experience, moments of stress can occur. Our focus is on preventing escalation and keeping your cat within what they can comfortably manage.
What happens if my cat becomes too stressed during the session?
We monitor signals closely and adjust pace, handling, and structure before stress escalates. Breaks are built into each session, with additional pauses given whenever subtle signs of strain appear.
If continuing would move beyond your cat’s current capacity, we may pause, modify the plan, or end early. Essential hygiene is discussed with you so care remains safe and sustainable.
Depending on your cat’s needs, this may mean shorter visits, repeated sessions, or beginning with a gradual introduction visit before full grooming.
Where behavioural adjustments alone are insufficient and care is medically necessary, we may suggest discussing a pre-visit pharmaceutical (PVP) plan with your veterinarian.
Can services be adjusted based on my cat’s capacity?
Yes. A cat’s ability to cope can vary from day to day depending on prior stress or physical comfort. Grooming is prioritised according to how your cat is managing that day.
Sessions may be shortened or focused on essential areas if needed. You are not required to complete every booked procedure. Care is adapted to your cat’s capacity, and charges reflect the services performed.
Can I stay during the session?
Yes. We offer a transparent sit-in environment where you may remain with your cat throughout the session, including beside them if that feels reassuring.
For some cats, a familiar presence supports steadier coping. We will guide you on how to support the process in ways that keep handling predictable and respectful, and you will always be informed about how your cat is managing.
Do you use force or sedation?
We do not and will never use force-based handling. Grooming is guided by your cat’s signals and capacity.
If behavioural adjustments alone are insufficient and care is medically necessary, we may suggest discussing a pre-visit pharmaceutical (PVP) plan with your veterinarian. Medication decisions remain between you and your veterinarian, based on your cat’s individual needs.
