FAQs

How long does it take to groom my cat?

A typical cat grooming session takes between 1-3 hours depending on the services required and if the cat client has any special needs. These timings are a rough estimate:

Full Coat Groom:

  • 1-1.5hrs (Short-haired Cat)
  • 1.5-2.5hr (Long-haired Cat)

Full Coat Groom + Fur Trim: 

  • 1.5-2hrs (Short-haired Cat)
  • 2-3hr (Long-haired Cat)

Do you offer grooming packages?

Yes. You can be a weekday maintenance package holder when you book for three consecutive weekday grooming sessions with 6-month expiry. You will enjoy the following benefits:

  • 5% off grooming services excluding deshedding and mat removal services
  • 10% off retail products excluding consignment brands

What grooming products do you use? 

Our groomers use a range of natural, non-toxic and cruelty-free pet shampoo and conditioner according to your pets skin condition. All our grooming products are gentle on even pets with the most sensitive skin. 

How does Hey Good Cat groom cats differently?

Our team consist of Fear Free Certified and Low-Stress Handling Certified professional, and preventing and alleviating fear, stress and anxiety is the priority in our approach. We take time to understand each and every cat's tolerance towards grooming, and customise our approach to encourage positive associations. Potential stressors in the environment are kept to a minimum and each cat receive undivided attention while they are on the grooming table. For pets with behavioural challenges, we go with their pace instead of forcing them through a groom. 

My cat is aggressive, do you handle aggressive cats?

We feel your struggles and strive our best to help each and every cat that comes through our door. We can and have successfully groomed many cats with behavioural challenges. As each cat is uniquely different, please reach out to us to discuss your concerns so we can better assess the situation.

In order for grooming to happen, the minimum requirement is that you must be able to at least pick up your cat and in worst case scenarios, be able to put on the elizabethan collar for your cat. We will assess each situation individually and will stop any grooming procedures if it's more that what the cat can handle in order to preserve their mental wellbeing.

Please feel free to bring your cat's favourite treats or items at home that they might find comforting.

Do note that there may be a service fee of $20 onwards if we require additional manpower and/or time to complete the grooming service for your cat.

Can I bring along my cat's favourite treats to the session?

Yes of course! We encourage rewarding and please feel free to 

How often should my cat be groomed?

At least a bath every 6 weeks is recommended.

Can I leave my cat at the studio after grooming?

We encourage families to pick up their cats as soon as they are done with grooming (within half an hour from grooming completion). Should circumstances prevent you from doing so, we will check in your cat to our cat retreat.

My cat is old/disabled and is unable to stand for prolonged periods. Are you able to groom my cat?

Definitely! Do inform us in advance if your cat is unable to stand or require special care so that we can cater additional time for him or her. 

My cat has sensitive skin and I’m quite concerned about the cleanliness of the grooming tools. Are your grooming tools sterile?

Our tools are sterilised between sessions with each animal client with a special disinfectant spray. Our tools and table are also wiped down between sessions with a disinfectant solution. You can be assured that we do not use dirty tools on your beloved pet!

How long in advance should I book an appointment?

You should book the grooming appointment at least a month in advance.

How do I book an appointment?

WhatApp us at 96563786 for appointment bookings. As our groomers will be busy during the day with grooming, please allow us between 24 to 48 hours to respond to your queries.

What do I need to know about the grooming deposits?

Grooming deposits are implemented to deter last minute missing/change of appointments as well as partially cover the loss of income.

We usually require a $50 refundable deposit to confirm your appointment slot, which will be forfeited if there's a failure to inform about appointment changes within 24 hours of your appointment time.

You'll be required to place a deposit if:

  • Your appointment falls within the 2-week window during Lunar New Year
  • You've made last min changes to your appointment slots (within 36 hours) for 3 consecutive times

Paynow to UEN: 201416630Z and whatsapp the screenshot to 96563786.

Your kind understanding is very much appreciated.