Yes. We offer a transparent sit-in environment where guardians may remain with their cat during the session, including beside them if that provides reassurance.

If needed, we may guide you on how best to support the process so handling remains calm and predictable for your cat.

A typical grooming session takes 1–3 hours, depending on the services required and how your cat is coping on the day. We adjust pacing and offer breaks when needed so your cat can settle and continue comfortably.

Estimated grooming times

Full Coat Groom

• Short-haired cats: 1–1.5 hours
• Long-haired cats: 1.5–2.5 hours

Full Coat Groom + Fur Trim

• Short-haired cats: 1.5–2 hours
• Long-haired cats: 2–3 hours

These are general estimates and may vary depending on coat condition, selected services, and your cat’s comfort during the session.

We always aim to complete the services scheduled for the visit where possible. Grooming, however, is guided by how your cat is coping during the session.

If, despite adjustments to pacing, handling, and breaks, continuing would move beyond what your cat can comfortably manage, we may pause, adjust the plan, or prioritise essential hygiene needs. Some cats benefit from shorter or repeated visits over time, or beginning with an introductory session to build familiarity.

In such situations, only the services completed during the visit will be charged.

Cats communicate stress through changes in body language, posture, and behaviour. These signals are monitored continuously throughout the grooming session so early signs of discomfort can be recognised.

When they appear, we adjust pacing, provide breaks, or modify the grooming plan so the session remains manageable for your cat.

Continuing beyond a cat’s current limits can intensify fear and make future grooming and handling more difficult, including everyday care at home. For this reason, we aim to respond before stress escalates.

Many cats described as “aggressive” are responding to fear, pain, or previous stressful grooming experiences rather than true aggression. In some cases, underlying medical or skin conditions may also contribute to a cat’s sensitivity during handling.

We approach these situations with careful pacing, environmental awareness, and behaviour-informed handling. When the response is primarily related to handling stress, some cats become more comfortable with grooming over time as positive experiences build.

Cats tend to make better progress when their communication signals are recognised and respected both during grooming and in everyday handling at home.

If discomfort or medical factors appear to be contributing, we may recommend further assessment with your veterinarian so grooming can proceed more comfortably for your cat.

No. We do not charge an “aggression” fee.

Cats described as “aggressive” are often communicating fear, discomfort, or overwhelm during handling. These are natural defensive responses and part of a cat’s instinct to protect themselves.

Rather than penalising these responses, our focus is on understanding what the cat is telling us and adjusting the session accordingly.

A cat’s tolerance for grooming and handling can vary from day to day. Factors such as stress, unfamiliar changes, or recent medical procedures may affect how much a cat is comfortable with during a session.

Sessions can be adjusted according to what your cat can comfortably manage that day. If a full groom has been booked but your cat’s capacity is lower, we will work with you to prioritise essential hygiene care and pause or defer other procedures.

This allows care to proceed without pressure to complete everything in a single visit. Charges reflect only the services that are completed during the session.

In some situations, grooming may be necessary for health or hygiene reasons even while a cat is still building comfort with handling.

When this happens, we adjust the session according to your cat’s responses, working in smaller steps and prioritising essential hygiene where needed. If additional support is required, your veterinarian may recommend pre-visit medication (PVPs) to help your cat cope more comfortably during necessary procedures.

Yes. Many senior cats or cats with mobility limitations benefit from grooming support, particularly when self-grooming becomes difficult.

Sessions are adjusted according to the cat’s physical comfort and mobility, with attention to positioning, handling, and pacing that the cat can comfortably manage. The focus is on maintaining hygiene and coat care while keeping the movement manageable for the cat. Do let us know of any medical notes from your veterinarian.

Yes. For cats who may benefit from a slower start, we offer Victory Visits, which are gradual introduction sessions focused on helping cats become familiar with the space, people, and grooming set-up.

No grooming procedures are performed during these visits. The goal is simply to build familiarity and positive associations before a grooming is reintroduced.

You are welcome to bring along your cat’s favourite treats or familiar comfort items to help them settle in the space.

This option can be helpful for any cat, particularly cats who are new to grooming, sensitive to handling, or who have had difficult grooming experiences previously.

Please bring your cat in a secure carrier. If possible, allow your cat time to rest before the appointment and avoid scheduling immediately after stressful events such as veterinary visits or long travel.

Sharing information about your cat’s medical history, sensitivities, food allergies or previous grooming experiences can also help us plan the session more thoughtfully.

You are welcome to bring along your cat’s favourite treats or familiar comfort items if these help them settle more easily.

A small meal beforehand is usually fine, and many cats feel more comfortable when they are not hungry.

Avoid feeding a large meal right before the appointment, as some cats may feel uncomfortable during travel or handling.

If your cat enjoys treats, these may be used during the session to help create positive associations and support cooperative care.

Many cats find carriers and travel stressful. Allowing your cat some time to settle after arrival can help before grooming begins.

You may also bring along your cat’s favourite treats or familiar comfort items to help them feel more at ease.

If your cat struggles with carriers, we recommend working on gentle carrier acclimation at home.

Most cats only need to arrive in a secure carrier. If your cat has preferred treats, a familiar blanket, or medical notes that may help us understand their needs, you are welcome to bring them.

Grooming products are selected specifically for feline skin and coat health, prioritising gentle formulations with minimal ingredients. The products used in the studio are vegan and cruelty-free, and are the same standards we would choose for our own animals.

If your cat has known allergies or skin sensitivities, please let us know in advance. If your veterinarian has prescribed a medicated shampoo or skin treatment, you are welcome to bring it along with the usage instructions.

All grooming tools and work surfaces are cleaned and disinfected between cats to maintain a hygienic grooming environment. Fresh towels are use for each cat.

We use cat-safe cleaning products and avoid harsh chemicals, helping reduce the risk of cross-contamination while keeping the space safe for our feline friends.

For the wellbeing of all cats in the studio, grooming cannot proceed if ticks, fleas, mites, or contagious skin conditions (such as ringworm) are present.

If parasites or a contagious skin condition are identified upon arrival, the grooming session will not be able to proceed and we recommend seeking treatment first before rescheduling.

If you are unsure whether your cat may have parasites or a contagious skin condition, a complimentary video assessment can be arranged before the appointment.

We don’t believe a volume-based approach supports cats well. To keep stress low, we work with a small number of cats at any one time, allowing us to manage sensory load, reduce potential triggers, and pace each session around what your cat can comfortably tolerate.

Grooming frequency varies depending on your cat’s coat type, lifestyle, and the grooming procedures required.

Long-haired cats often benefit from more regular grooming to prevent matting, while short-haired cats may require occasional grooming for coat maintenance, hygiene, or nail trimming.

As a general guide, many cats benefit from professional grooming every 4–8 weeks, though some may need more or less frequent care depending on their individual needs.

If you are unsure what schedule is suitable for your cat, we are happy to advise based on their coat condition and grooming needs.

Many cats benefit from regular brushing and basic coat care at home. Professional grooming is recommended to support coat maintenance, hygiene care, and nail trimming when these are difficult to manage comfortably at home.

Regular grooming, especially for long-haired cats can also help maintain coat condition and prevent issues such as matting before they develop.

If you are unsure what level of care your cat may benefit from on top of what you can manage at home, we are happy to assess their coat condition and advise accordingly.

All grooming sessions are arranged via WhatsApp.

We operate strictly by appointment and are unable to accept walk-ins. Sessions are scheduled carefully so the studio environment remains calm and compatible for the cats present.

If you have questions or would like to discuss your cat’s needs before arranging a visit, feel free to reach out via WhatsApp here.